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SMS / Text Messaging Terms & Conditions

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Effective Date: February 23, 2026 Website: packardandhook.com

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1. Program Description

Packard Hook Enterprises, LLC ("Company," "we," "us," or "our") operates an SMS messaging program to communicate with customers, prospects, and business contacts regarding our services, including business inquiries, appointment reminders, lead follow-up, service updates, and promotional communications related to our offerings.

2. Consent to Receive SMS Messages

By providing your mobile phone number and opting in to receive text messages from Packard Hook Enterprises, LLC — whether via a web form, verbal agreement, written agreement, or any other opt-in method — you expressly consent to receive recurring automated text messages (SMS/MMS) from us at the mobile number you provided. Consent is not a condition of purchase or service.

3. Message Frequency

Message frequency will vary depending on your interaction with us and the nature of your inquiry. You may receive up to [X] messages per month per active campaign.

4. Message & Data Rates

Message and data rates may apply. Charges are billed by your mobile carrier. We are not responsible for any charges incurred through your mobile carrier.

5. Opt-Out / Unsubscribe

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After texting STOP, you will receive one final confirmation message and no further messages will be sent unless you re-opt in. For assistance, you may also email us at [your email] or call [your phone number].

6. Help

For help or support, reply HELP to any of our messages or contact us at:

7. Supported Carriers

Our SMS program is available on all major U.S. carriers, including but not limited to AT&T, T-Mobile, and Verizon. Carrier support may vary. We are not liable for delayed or undelivered messages.

8. Privacy & Data Use

Your mobile phone number and opt-in data will not be sold, rented, or shared with third parties for their own marketing purposes. Mobile information may be shared only with subcontractors or service providers acting on our behalf, under strict confidentiality, solely to support the delivery of our services to you. For full details, please review our [Privacy Policy] at packardandhook.com/privacy-policy.

9. Prohibited Use

You agree not to use our SMS program for any unlawful purpose. We reserve the right to terminate your participation in our SMS program at any time for any reason, including if we believe you are in violation of these Terms.

10. Changes to These Terms

We reserve the right to modify these SMS Terms & Conditions at any time. We will notify you of material changes via SMS or by posting updated terms on our website. Continued participation in our SMS program constitutes your acceptance of the updated terms.

11. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions.

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