Privacy Policy

Effective Date: October 26, 2025

Introduction

Packard Hook Enterprises (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, fill out forms, or communicate with us through SMS or other channels.

By using our website or submitting your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, email address, phone number, zip code, and other contact details provided through our website forms or communications.
Service Information: Details related to demo requests, service inquiries, or other interactions with our business.
Automatically Collected Information: Non-personal data such as IP address, browser type, device information, and website usage statistics through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Respond to inquiries and provide requested services or demos
Send updates, confirmations, and relevant communications
Improve our website, services, and user experience
Comply with legal obligations and protect against fraudulent activity

We do not sell or rent your personal information to third parties.

3. SMS Communications

By providing your mobile phone number and submitting a form on this website, you consent to receive text messages (“SMS”) from Packard Hook Enterprises related to your inquiry, demo request, or ongoing services. Message frequency may vary based on your interaction with our business. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. To request assistance, reply HELP or contact us at support@packardandhook.com. Opting out of SMS messages will not affect your ability to receive service-related communications through other channels such as email.

We will not sell, rent, or share your phone number with unaffiliated third parties for their own marketing purposes. Your information will only be used to provide the products or services you have requested and to communicate updates or scheduling information related to those services.

All personal information collected through SMS or website forms is processed in accordance with this Privacy Policy.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to protect your data, no method of transmission over the Internet is completely secure.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality. You can control cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing personal information.

8. Your Rights and Choices

You may request to access, correct, or delete your personal information by contacting us at support@packardandhook.com. We will respond to all requests in accordance with applicable privacy laws.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Packard Hook Enterprises
Email: support@packardandhook.com